Charlotte Metro On-Site Service

When Your Screens Go Down, We Show Up.

Nationals send you to a call center. We send a local technician. Same-week on-site service, emergency response, and proactive maintenance — keeping your digital signage running every day.

Response Times — Charlotte Metro
Emergency
4 hrs
Same-day dispatch
Standard
1 day
Next business day
Preventive
Scheduled
Quarterly visits
Remote Fix
Often same
Software & content

📍 Local advantage: Our technicians are based in Charlotte — no travel fees, no waiting on a flight, no 3-week service window.

Complete Digital Signage Service Coverage

From a single flickering screen to a full fleet of displays, we diagnose, repair, and maintain every component of your signage system.

Display & Screen Repair

Commercial-grade display diagnostics and repair for all major brands including Samsung, LG, NEC, and Philips.

  • Dead pixel and backlight failure
  • Image burn-in treatment
  • Power supply replacement
  • Cable and connector faults
  • Mounting hardware adjustments

Media Player Repair & Replacement

BrightSign, Chrome OS, Android, and Windows-based media player troubleshooting, repair, and swap-out.

  • Boot failure and OS recovery
  • Storage and memory issues
  • Network connectivity problems
  • Firmware rollback and updates
  • Loaner unit while yours is serviced

LED Video Wall Service

Cabinet-level diagnostics and pixel-perfect repair for direct-view LED video walls — the specialty nationals skip.

  • Dead pixel and module replacement
  • Power distribution unit repair
  • Controller card replacement
  • Colorimetry and uniformity calibration
  • Cabinet alignment and re-seating

Network & Connectivity Repair

Diagnosing network faults that take screens offline — we trace the issue from the display all the way back to the switch.

  • WiFi and Ethernet troubleshooting
  • Network switch and cabling repair
  • Static IP and VLAN configuration
  • Firewall and port resolution
  • Remote monitoring setup

Preventive Maintenance

Scheduled inspections catch issues before they become outages — a must for high-traffic locations.

  • Quarterly on-site inspections
  • Dust cleaning and vent clearance
  • Firmware and software updates
  • Mount and bracket torque check
  • Performance and brightness audit

CMS & Software Support

When the hardware is fine but the content stops playing, we diagnose and fix the software stack remotely or on-site.

  • CMS login and credential recovery
  • Playlist and scheduling fixes
  • Player–CMS pairing issues
  • Content corruption resolution
  • Software version conflicts

Us vs. the National Chains

When your screens go down, who do you want fixing them — someone down the road or someone two states away?

National AV Companies

Serving everywhere — prioritizing no one.

Call center triage — describe your problem to someone who can't see it
2–4 week service window for technician dispatch
Travel fees added to every on-site visit
Technician unfamiliar with your original install
No emergency response option
Parts shipped, not stocked locally — more waiting
Digital Solutions

Your Charlotte Signage Partner

Born local. Built for fast response.

Direct line to the tech who knows your system
Same-week on-site for standard calls
4-hour emergency response within 15 miles
We installed it — we know exactly how it's wired
No travel surcharges for the Charlotte Metro area
Common parts stocked locally for same-day swap

From Call to Fixed — Fast

1

Call or Submit

Reach us by phone or online — describe the issue and we'll triage immediately.

2

Remote Diagnosis

We attempt to resolve remotely via your CMS or network access — often same hour.

3

On-Site Dispatch

If remote can't fix it, a local tech is dispatched — same week, often same day.

4

Repair & Test

We repair, replace, or reconfigure — then test fully before leaving the site.

5

Report & Follow-Up

You receive a service report and a recommendation to prevent repeat issues.

Keep Your Screens Covered Year-Round

Choose a service agreement and never worry about a surprise repair bill again.

Basic Coverage

For single-location, low-traffic installs

  • Annual on-site preventive maintenance visit
  • Remote software & firmware updates
  • Email and phone support
  • Standard 5-business-day response SLA
  • Discounted labor on repairs
Get a Quote

Enterprise Coverage

For fleets, campuses, or mission-critical displays

  • Monthly on-site inspections
  • 4-hour emergency response SLA
  • Dedicated account technician
  • Spare parts on-site inventory
  • Full managed content services included
  • Executive reporting dashboard
Get a Quote

Screen Down? Let's Fix It Today.

Call us now or submit a service request — local Charlotte technicians ready to respond.